Privacy Policy

Effective Date: 1/1/25

This Privacy Policy describes how Chattanooga Outdoor Concepts (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit www.calloutdoorconcepts.com (the “Site”) or use our services (collectively, the “Services”).

Information We Collect

Information You Provide Directly:

  • Contact details (name, phone, email)

  • Order or quote request information

  • Account credentials (if you create an account)

  • Customer support messages

Information We Collect Automatically:

  • IP address

  • Browser and device information

  • Usage data (pages viewed, clicks, time on site)

  • Cookies and similar technologies

Information From Third Parties:

  • Service providers (hosting, analytics)

  • Payment processors (if applicable)

  • Marketing partners

How We Use Your Information

We may use your information to:

  • Provide, improve, and maintain the Services

  • Process payments and transactions

  • Send you updates, promotional emails, text messages, and calls

  • Respond to inquiries and provide customer support

  • Detect and prevent fraud or misuse

  • Comply with legal obligations

Marketing Communications:
By providing your phone number and email, you expressly consent to receive marketing calls (including autodialed and prerecorded calls), text messages, and emails.
Consent is not a condition of purchase.

Message and data rates may apply.

Opt-out instructions:

  • SMS/Text: Reply “STOP.”

  • Email: Click “unsubscribe.”

  • Calls: Notify the caller.

Cookies

We use cookies and similar technologies to:

  • Operate the Site

  • Analyze traffic and usage

  • Remember preferences

  • Personalize ads

You can adjust your browser settings to block cookies. This may affect Site functionality.

How We Share Your Information

We may share information with:

  • Service providers (hosting, email delivery, payment processing)

  • Marketing partners and affiliates

  • Legal authorities as required by law

  • In connection with business transfers (e.g., merger or sale)

  • With your consent or direction

Your Rights

Depending on your location, you may have rights to:

  • Access or request a copy of your information

  • Request deletion or correction

  • Object to or restrict processing

  • Withdraw consent

  • Opt out of marketing communications

To exercise your rights, contact us using the information below. We may require identity verification before responding.

Data Security and Retention

We use reasonable measures to protect your data. However, no system is completely secure. We retain your information as long as necessary to fulfill the purposes outlined in this Policy or comply with legal obligations.

Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect their information. If you believe we have collected information from a child, please contact us.

International Users

Your data may be transferred and processed outside your country. Where required, we use appropriate safeguards.

Changes to This Policy

We may update this Policy periodically. Changes will be posted here with an updated Effective Date.

Contact Us

If you have questions about this Policy or wish to exercise your rights:

Chattanooga Outdoor Concepts
Website: www.calloutdoorconcepts.com
Email: fwhitson@calloutdoorconcepts.com
Address: 8451 River Birch Loop, Ooltewah, TN 3736